Hi,
Hope you are doing great!!
Role: L1 Support/ Help desk
Location : Pleasanton, CA
Duration: 6+ Months
Experience:3-5 Years
Qualification & Skill Levels
Experience supporting & troubleshooting Windows server environment
Vendor management
Working knowledge on Service management tools
Troubleshooting and problem solving skills
Must work well with people both in and out of the group
Adhere to defined Incident & Change management process
Good verbal and written communication skills
Must be able to co-ordinate well between teams
Roles & Responsibilities:
Plan, create, document and manage Requests to Release (RTRs) effectively
Complete understanding and adherence to migration process and procedures
Perform SOP based migration related tasks
Triage between groups to ensure all assigned tasks are complete
Ensure 100% compliance to processes defined
Escalate as per defined escalation matrix
Responsible for timeliness and accuracy of migration related tasks
Thanks & Regards
Ajit Rathore
Sr. Technical Recruiter
IDC Technologies | 1851 McCarthy Blvd. Suite 116, Milpitas, CA 95035
Email: ajit.rathore@idctechnologies.com | Direct: 408-418-5779 Ext-257
ISO 9001-2008 Certified | www.idctechnologies.com
"The best investment any firm will ever make is whatever it takes to get the best individual for the job"
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