| • Support for Siebel Configuration, Development, and Implementation of applications solutions. • Communicate , escalate and resolve problem ticket issues as appropriate • Interacted with Networking Engineers, Database Administrators to provide • Communicating with end users to resolve complex issues and perform day-to-day operational support functions within Siebel • Perform a day-to-day operational support functions within Siebel including client, server, User creations, checking logs, Actuate, and administrative duties such as server and application administration • Responsible for 24x7 of monitoring and troubleshooting issues pertaining to Dev, QA, Staging & Production environments, and analyze the root cause • Monitoring Incidence tickets through JIRA tool and providing appropriate solution within SLA time and if required convert to service request for enhancements. • Monitor Production DAC Informatica load and trouble should the task which failed to load. • Loading the CRO transaction data feed flat files through EIM Job in Production. • Monitor SAP loaded on daily bases and trouble shot if failed load. • Verifying configuration to avoid performance for loading MVG/pick/Popup applets. • Handling ticket which created by Business user and guiding steps them to resolve the issues. • Helping/Guiding End Users if they same issue with external application which were rendering with Siebel Application Thanks & Regards Satya satya@globalpointinc.com |
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