Voice Analyst
Lewisville, TX
2 years
The candidate must have excellent written and oral communication skills, should be able to work in client location with multi-vendor environment. This is a client facing role so the candidate must be able to interact with different technical teams, and application groups to understand their requirements and provide solutions according to their requirements. Below are some technical skills which are critical for this job role.
In addition to, the candidate should be able to understand Toyota's environment in a big picture, should be able to work with firewall team because Toyota network is so complex that both WAN and firewall groups needs to work very closely to understand any critical issues and provide solutions accordingly.
Voice Technician and Soft IMAC
Cisco Unified Communication Technician to provide technical support for Cisco phones
Prepare documentation for Provisioning and transition process
Make administrative changes to customers' Unified Communication environments as required
Support the day-to-day operational changes and troubleshooting of the Cisco voice soft IMAC environment.
(b) Update Network documentation as needed
(d) Cisco Phone provisioning (e) Voice mail setup (f) Voice mail reset (h) Inventory tracking (i). Break fix troubleshooting
(j). Soft IMAC for all Cisco voice support
(k). Dedicated Onsite technical support for Toyota Head Quarter for physical phone installs, moves and breakfix
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