Title: Business Analyst
Location: SFO, CA
Duration: Long Term
Skills Outlined in the Attachment Job Description Document:
· Strong understanding of current technology and the ability to learn new technologies quickly.
· Experience with project and cross-functional team coordination within multiple application environments.
· Strong analytical and problem solving skills.
· Possess thorough understanding of business analysis techniques and tools as they relate to IVR and CTI applications.
· Understands basic telecom functions: DNIS, ANI, and skillset routing
· Experience with IVR communication features: Speech Technology, DTMF, and Text to Speech technology
· Strong communication skills (written and verbal) for information gathering and the ability to interact with various levels of management.
· Ability to handle multiple tasks, set priorities, schedule and meet deadlines.
· MS Office Professional including: Word, Excel, PowerPoint and Visio.
· Proficient in SQL for Oracle.
· Ability to analyze IVR call detail data and develop Business Intelligence reports using SQL queries.
· Problem solving skills: Adept in responding to new information, shifting priorities, changing conditions, and unexpected obstacles.
· Strong communication and integration skills: Ability to train, and ability to effectively communicate with customers including listening, asking relevant questions, giving appropriate guidance and feedback.
· Facilitator role: Manage meetings & Conflict resolution.
· Works independently with only general direction and minimal supervision. Uses skills and abilities to complete complex tasks, including deciding which processes to use.
· Has the ability to self-manage own time and prioritize work to meet timelines.
· Demonstrate ability to reason logically and provide effective solution to complex problems. Make quality decisions based on facts and business priorities.
· Provides alternative solutions when unable to deliver a requested product/service to the customer.
HAVE A GOOD DAY
Thanks & Regards
Teja
Yochana IT Solutions INC
Direct: 732-659-5594
Teja@yochanait.com
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