Send resumes to Sampath.koyyada@damcosoft.com or reach me at 631-759-8044 Ext: 405
Job Title: Tier II and Tier III NOC Engineer
Location: Long Beach - CA & Albuquerque - NM
Contract: 3+ Months
Positions: 2
Job Description:
We are seeking Tier II and Tier III NOC Engineer to support day to day activities related to delivering critical client facing applications, systems and hardware availability within Data Centers, which are operated 24x7x365. These roles will be located in datacenters in both Long Beach, CA and Albuquerque, NM and work day or night shift.
The Tier II and Tier III Engineers would be involved with daily operational tasks such as ticket troubleshooting, problem management, provisioning, networking, storage connectivity, storage allocation, and anything related to operational infrastructure. May interface with clients and company internal users on related problem resolutions.
Responsibilities:
· Troubleshoot/diagnose and resolve complex problems involving servers, SAN storage and SAN switches, and networking issues.
· Perform on-going optimization of the systems to ensure adequate capacity, availability and scalability.
· On-Call in a 24x7x365 environment. The Tier II and Tier III Engineer would be involved with daily operational tasks such as provisioning, storage connectivity, storage allocation, incident problem management and the implementation of changes to the operational infrastructure. May interface with clients and company internal users on related problem resolutions.
· Problem solving and Problem Management
Enterprise Command Center Tier II engineer - Networking/infrastructure. (Two Positions – 1 in Long Beach, CA and 1 in Albuquerque, NM)
· This person will sit in the Enterprise Center (NOC) and work on problem tickets for networking and infrastructure problems.
· Troubleshoot/diagnose and resolve complex problems involving networking and connectivity issues in a Cisco world. Detection and remediation of problems.
· This person must be okay with working 4x10 day or night shift including one weekend day as part of the shift.
Tier III Support Engineer for Problem identification and Mitigation – Data Center Storage. (Two Positions – 1 in Long Beach, CA and 1 in Albuquerque, NM)
· Tier III Engineer will be working out of the New Mexico and Long Beach Data Centers and support the day to day activities related to delivering critical client facing applications, systems and hardware availability within Data Centers. This is an operational role and requires Problem Solving and Problem Management of complex Data Center and storage equipment.
· This position works with Tier II command center engineers to help resolve and mitigate problems.
· This position is an M-F from 8-5, but may require on-call support.
Knowledge & Experience:
· NOC experience, CCNP level
· In-depth understanding of storage design techniques, VMware applications, General Networking knowledge (CCNP level), troubleshooting principles, and best practices.
· Familiarity with enterprise data center best practices.
· Ability to handle multiple tasks simultaneously and to work well under pressure.
· Good problem management skills
· Excellent communication skills
· Trouble Ticketing Experience (Service Now, Remedy, etc…)
Thanks & Regards,
Sampath
Damcosoft Inc.
Phone: 631-759-8044 Ext: 405
Email: sampath.koyyada@damcosoft.com
GTalk: sampathdamcosoft@gmail.com
Website: www.damcosoft.com
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