ec: HOT REQ Immediate Requirement: CRM Functional Consultant at Germantown

Saturday, February 27, 2016

Hello All,

Please find the below job description and let me know your interest. Please reply at Mohan.k@itscient.com

Position: CRM Functional Consultant

Location: Germantown - MD

Duration: 6+ Months

JD is shared below-

Service Cloud Consultant – Certification is MUST

Understand Functional Customer Service and Contact Centre.

Areas of call center system functions:

- Account management.

- Case management, escalations, de-escalations.

- Queue management for CSR tasks.

- CTI, IVR.

- Warranty, Entitlements.

- Work order for field support management.

- KB & diagnostic tools.

- Surveys.

- Call center metrics like average call time.

- integrations with partner systems.

- Reports & Dashboards.

Telecom Domain Knowledge – Nice to have

Thanks and regards,

Mohan Kumbhakar

|| IT–SCIENT || Phone: 510.870.5083 || Fax: 877.701.4872 || Email: Mohan.K@itscient.com || Web: www.itscient.com ||

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ec