HOT REQ Immediate Interviews for SFDC CRM consultant- Germantown, MD

Hi,

 

Pleasure mailing you. We have one urgent requirements from one of our Global Implementer. Can you please look into the requirement and send me across your updated resume along with the details.

An early response is really appreciated

 

Role                 : SFDC CRM consultant

Location          :  Germantown, MD

Duration          :  12+ Months

 

Job description :

·         Service Cloud Consultant – Certification is MUST

·         Understand Functional Customer Service and Contact Centre.

·         Areas of call center system functions:
- Account management
- Case management, escalations, de-escalations. 
- Queue management for CSR tasks
- CTI, IVR
- Warranty, Entitlements
- Work order for field support management 
- KB & diagnostic tools
-  Surveys
- Call center metrics like average call time 
- integrations with partner systems
- Reports & Dashboards

·         Telecom Domain Knowledge – Nice to have

 

Please provide the following details.

Full Name:
Current Location:
Contact number:
Visa Status:
Availability:
Relocation:
Mail ID:
Skype ID:  
Education & Year of Pass out:

References:

 

Thanks & Regards.

 

Venkat Kakumani

Tekskills Inc.

200, MetroplexDrive, Suite 414, Edison, NJ – 08817 |

CMMI Level 3 / ISO 9001: 2008/ WMBE Certified Company  

Phone: 732-640-2146.

Mail: venkata@tekskillsinc.com

Gmail: venkatatekskillsinc@gmail.com

www.tekskillsinc.com

 

 

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