HOT REQ Network Engineer - Richmond, VA

Hope you are doing well!

We have an opportunity for Network Voice Engineer - L2 with one of our clients in Richmond VA

Please see the job details below and let me know if you would be interested in this role. 

If interested, please send me a copy of your resume, your contact details, your availability and a good time to connect with you.

Title: Network Voice Engineer L2

Location: Richmond VA

Terms: Contract to Hire

Job Details:

• Products (Cisco Unified Call Manager, Cisco Unity, Cisco IPCC Express, Cisco Voice Gateway, Shoretel IP telephony, Shoretel Voice mail Server, Shoretel Voice gateway)
• Have clear understanding of Cisco and Shoretel Voice network deployment models and should understand functioning of voice network devices.
• Have worked on Cisco Unified communication products like Cisco Unified Communication Manager, IPCC Express, Cisco Unity Voicemail, Cisco Wireless Phones.
• Knowledge in Video conferencing will be added advantage.
• Good implementation/troubleshooting experience on Cisco IPT  & IPCC Express.
• Installation, Configuration and troubleshooting of Shoretel IP telephony. Having worked on Shoretel devices will add more value.
• Have clear understanding on VOIP protocols like SIP, H.323 and MGCP.
• Routing and Switch protocols: BGP, EIGRP, VLAN, CDP, VTP, STP, RIP, RSTP, WLAN, MPLS.
• Have clear understanding on Telecom infrastructure protocols like ISDN and analog signaling.
• Work with Third Party Providers to assist in Problem resolution of telecommunication Problems.
• Provide Level 3 support.
• Manages delivery team of L2 Engineers
• Tracks and updates key performance metrics
• Provide team support and process improvements through individual contributions.
• Handles escalations, Participate in routine operational meetings.
• Maintain and update voice network diagrams and vendor information for voice network device
• Have very good troubleshooting and analytical skills.
• Report on Telephony Problems within established time frames.
• Perform root cause analysis in accordance with the Procedures Manual.
• Participate in root cause analysis if needed.
• Produce root cause analysis report.
• Perform Telephony Problem trend analysis.
• Prepare, produce, review and provide a trend analysis report.
• Review trend analysis report.
• Propose recommendations to improve the support process.
• Plan and test voice network software upgrades.
• Plan and test disaster recovery and backup plans.
• Participate in rotating "on call" schedule with other members of the team.

Thanks,

NEERAJ 

CYNET SYSTEMS Inc

NEERAJ@CYNETSYSTEMS.COM

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