- DevOps (Jenkins + our custom RHEVM based tooling and ClearCase)
o Support existing DevOps framework – Jenkins + custom tooling
o Help design / buildout of desired DevOps tooling
o Integrate CI/CT with existing infrastructure / custom tooling
o Tooling migration from development to production environments
o Use of SQL databases
- Unix Admin (RHEL and Solaris)
o Unix and other account management
§ Help setup developer UNIX accounts
§ Setup UNIX accounts as requested by other sites' developers
§ Helping diagnose account issues of all types and follow up with account teams to ensure they are fixed.
o Unix Administration and support
§ Supporting users on general UNIX usage – simple UNIX command set
§ Monitoring cron job results, investigating failures/error messages
§ Fileserver share access/free space support
§ Shell/Perl/Python script debugging/investigation
- Tech Support – 1st, 2nd and 3rd line
o First Line / Call triage
§ Taking phone calls, screening emails
§ Creating CAL and INC records in IT incident management system.
o ClearCase Support – Can learn ClearCase on the job as long as candidate has good experience with other SCM system.
§ Dealing with day-to-day ClearCase issues and questions
§ Dealing with day-to-day UNIX tooling issues and questions
§ Investigating build failures related to tooling – distinguishing the preceding from developer errors.
§ Answering questions about how tooling/patches/integration works
o Development Environment Support
§ First line support for Wind River Workbench, Code Collaborator, Team Center, Test Arena
§ Filing and following up on incident reports filed with other teams for the above
- Integration – Can learn on the job with good theory of SCM knowledge
o ClearCase stream creation and management
o ClearCase stream support
o ClearCase stream delivery
o General integration workflow support – explaining to users, helping design flows in non-standard situations.
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