Title: Service now Developer
Location: Harrisburg, PA
Duration: 6+ months
Job Description:
- Work collaboratively with clients that have varying expertise and exposure to Service Now and ITIL concepts in order to solve complex problems.
- Possess strong verbal and written communication skills in order to adapt to the dynamic nature of discussions with other engineering and product teams.
- Act as a liaison with other architects (security, infrastructure, data, etc.) and with delivery teams working primarily within an Agile methodology.
- Translate requirements into functional service designs and create service models along with supporting documentation (activity and sequence diagrams).
- Service-Now customization but not limited to: screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third party software integrations.
- Import and manage data between ServiceNow instances and other various system sources
- Produce technical documentation for project and enhancement tasks. Train process users through workshops and demos of these changes
- Lead all ServiceNow project initiatives through requirements gathering, development work captured in update sets, and production releases following the firm's change management process
- Follow established best practices for customization, configuration and other ServiceNow functionality to update application requirements
- Review ServiceNow version releases and then lead the upgrade project with regression and user acceptance testing
- Create and maintain documentation of system configurations
- Ensure that all ServiceNow instances are kept synchronized by way of periodic instance cloning
- Maintain the Service Catalog(s) to keep existing items updated and add new items as directed by the process owners
Qualifications:
- B.S. in Computer Science, Engineering, or Information Technology or equivalent experience.
- Preferred ServiceNow Administrator certification
- Preferred ServiceNow Implementation Specialist certification
- General experience with IT Service Management processes
- Experience in ServiceNow ITSM modules i.e. Incident Management, Problem Management, Configuration Management, Change Management and Knowledge Management
" Honesty is the best policy"
Best regards,
Rajesh Gorthi
Recruiting Manager and Client Delivery
Neumeric Technologies Corp.
855-682-0050 EXT 125
Fax: 855.NTC.0049
mailto: rajesh@ntc-us.com
GChat:rajesh.itnetworks@gmail.com
4000 Town Center, Ste#1770, Southfield, MI 48075
Visit us at www.ntc-us.com for further details
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