Kindly respond back to JK@3ktechnologies.com
Scope of Work/Job Characteristics
The Technician's scope of work to be performed includes, but is not limited to, the following activities:
• Configure and install software for IT user desktops and laptops;
• Participate in the installation and rollout of new software packages, upgrades and new desktop hardware;
• Maintain desktop software and hardware;
• Support mobile workforce;
• Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems;
• Troubleshoot problems using scripts and checklists as guides;
• Escalate to Tier 3 support when necessary;
• Documents problems and resolutions;
• Perform end-user training, if applicable;
• Provide quality customer service;
• Participate in the testing and evaluation of new desktop packages;
• Implement prototypes.
Thanks & Regards
1114 Cadillac Ct, Milpitas, CA 95035
www.3ktechnologies.com | JK@3ktechnologies.com
Gmail: jayakrishnatalasila Yahoo: jaya3kt
Analytics | BI | Big Data | Cloud |Software Engg.
t: +1 (408) 716-4218
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