HOT REQ Required Fax Solution(Kofax - Rightfax ) Analyst For location Bloomington, IL

Hi,

 

We have an urgent requirement for Fax Solution(Kofax - Rightfax ) Analyst. This is a Contract position  based in Bloomington, IL. If you are interested in this position, please contact me / send your updated resume.

                                                                                                                                                                                                     

 

 

Role: Fax Solution(Kofax - Rightfax ) Analyst
Location: Bloomington, IL

Duration: Long-term Contract

 

 

Experience Required    

Technical/Functional Skills        

Provide 3rd Level service support and maintenance for Fax solutions (Kofax / Rightfax software) and faxing services infrastructure.

 

Technical Skills/Experience view:

• Fax server technology experience desired

• Telephony/Network environment knowledge; Understanding of TCP/IP; Telecommunications

• Windows Operating System/Windows Server 2008/Windows server administration experience

• Server Virtualization experience

 

Nice to have  level skills

•             Experience with HP Service Manager

 

 

Roles & Responsibilities             

 

•             Handle daily support responsibilities in accordance with Service Management

•             Provide daily monitoring of the Fax server environment

•             Address service management incident/problem/change/etc. tickets

•             Serve as Service Coordinator for the fax server environments

•             Engage with Business Partners to manage and resolve issues

•             Take ownership of critical faxing issues and ensure that the issue is driven to resolution (e.g. facilitate analysis and assessment proceedings, and provide options and recommendations on final resolution)

•             Communicate issues to key stakeholders, business partners, and leadership.

•             Facilitate and manage continuous improvement proceedings of internal 3rd level support processes; enable provision of data and reporting to support recommended actions.

Analyze, assess, and implement enhancements in service artifacts (e.g. Knowledge Items, job aids) to enhance service provision and service management.


Thanks & Regards

 

Nitish Yadav

IDC  Technologies Inc | e: Nitish@idctechnologies.com | o: 408-457-9399 Extn 2074

1851 McCarthy Blvd., Suite # 116, Milpitas, CA - 95035

Gtlk and Yahoo IM: Recruiter.nitish

 

 

 

 

 

 

 

 

 

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