HOT REQ Sure Interview::Oracle PL/SQL Developer::(GA, 6+ months)

                     Need GC or USC only

Location::: GA-Georgia/Alpharetta
Duration::: 6+ months

Job Description::
Key Tasks and Responsibilities::
-Provide training to staff members unfamiliar with Remedy's full capabilities.
-The Senior Systems Engineer is a seasoned employee who will guarantee that Remedy is configured to its full ability, ensuring integration across tasks and technologies.
-Development and integration of Remedy for use with tablets to automate processes that are currently paper based.
-Develop customer satisfaction surveys (in Remedy, SharePoint, or some other tool).
-Analyze and identify a way to tie SharePoint and Remedy together to communicate information and create efficiencies in existing processes.
-Enable Remedy to self-create tickets from emails and assign them a technician pool for initial review and assignment.
-Configure Remedy to automatically email users with respect to when tickets are generated and when the status changes.
JOB REQUIREMENTS
Required Education & Experience::
-Bachelor's degree. 
-Work experience in related field (military) or commercial certifications may substitute for education requirements
4-6 years' experience working in information technology operations with experience in network and systems operations with specific focus on Remedy Development

Regards,  
Rashmi Singh  
(Technical Resource Specialist)
Ramy Infotech
      ----Consulting redefined

5201 Great America Parkway Suite 320, Santa Clara CA 95054
Phone : 408-317-9256 Ext-334
Fax : 408-273-6834
Email : Rashmi.singh@ramyinfotech.com
URL : www.ramyinfotech.com   
GTalk ID: Rashmi.ramy1
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