Dear Candidate,
We have an urgent opening for Cisco UCCE / CUCM Engineer I have sent you a job description ,Please go through it and let me know if you are comfortable with it and also send me your consultant's updated resume ASAP.
Job Title: Cisco UCCE / CUCM Engineer
Location: Mounds View, MN
Duration: 6+ Months
Job Description
Required:
- BS Degree with 5+ Years
- Network Architecture: PBX, IP Telephony
- Network Protocols: IP
- Program Languages: SQL
Desired:
- Carrier Technology: CCNA – Cisco Certified Network Analys, CCNP – Cisco Certified Network Professional
- Certifications/IT: CNE - Certified Network Engineer
- Database: Oracle, SQL Server
- Network Architecture: ClientServer, Enterprise
- Network Protocols: SNMP, HTML, HTTP, RPC, SMTP, SSL, TCP, TCP/IP, XML
- Program Languages: Java, JavaScript, Python, HTML, HTMLScript
We need a skilled resource who has implemented Cisco telephony (UCM, UCCE, CUIC); workforce management and call recording applications (i.e., Verint) and related contact center technologies. This is a key technical role for a senior level Contact Center IT technologist, responsible for design, implementation, analysis, escalated support, troubleshooting, management and support of various components of our IP telephony and Integrated Customer Contact Center Solutions infrastructure supporting operations of company's global contact centers. The person in this position works closely with technical teams and designated business groups in the development and implementation of multi-tiered Cisco IP Telephony-based Contact Center solutions.
- The ideal candidate must be familiar with a variety of the industry's concepts, best practices, and procedures and rely on senior level experience and judgment to plan and accomplish goals set forth by management.
- Implements IP Telephony-based systems and solutions including ACD, CTI, call center workflows, self-service applications, campaigns, Enterprise call routing, VXML Gateways, Enterprise reporting, utilizing Cisco UCCE infrastructure to meet business goals and objectives.
- Deploy, configure, script and support Cisco UCCE software [ICM, CVP, IP-IVR], and third party software, and integrated peripheral systems
- Responsible for the call routing, scripting and configuration of these applications while working with and interacting with our design and architecture leads, project management team, Customer Contact business process owners, developers and testers •Interpret and analyze business requirements to identify risks and design appropriate solutions
- Develop and assess the capabilities and limitations of the applications and technologies and recommend alternatives and solutions
- Provide guidance for business decisions from a technical perspective on such issues as Customer Contact systems and applications performance, scalability, reliability, and security
- Collaborate with project team members to provide input to design specifications related to self-service speech applications
- Develop IVR / Speech applications using CVP Studio, VXML, and Java
- Integrate to backend enterprise applications and systems such as ERP, orders processing and billing, web services, databases, fax, CTI, and reporting
- Develop simple grammars for speech applications as required
- Provide on-site and remote support for IVR outbound campaigns, site cutovers, and migration coverage as required
- Provide support for Cisco UCCE related hardware and software and develop procedures to promote optimal performance
- Respond to escalated trouble calls as needed to maintain department's established service levels
- Demonstrate excellent customer service, organizational, communication and documentation skills
- Troubleshoot and triage problems and escalate resolution with appropriate vendors
- Interact with vendors for enhancements or replacement of existing services and products
Need to be available for 24X7 after hours on-call support as required.
Best Regards
Nitesh
Technical Recruiter
P-201-285-8031 * 119 | F- 201-526-6869
APETAN CONSULTING LLC
72 Van Reipen Avenue # 255
Jersey City, NJ 07306
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