Job Title: BMC AR System Administrator
Location: 1385-Hughes Landing West, The Woodlands, TX
12 Months
Rate: 52/hr
BASIC FUNCTION OF THE WORK GROUP: Maintain and support the environment and systems used to run the applications under the BMC Remedy AR System Platform Service (ITSM – Incident, Problem, Change, Knowledge, SRM – IT Services portal, CMDB, Data Interfaces to the AR System).
BASIC JOB FUNCTIONS:
· Strong background of technical skills / experience supporting applications running on Windows and SQL Server
· Maintain flexible hours and potentially rotate on-call
· Coordinate and implement application enhancements and patches
· Leverage technical details specific to BMC AR System platform tools
· Communicate and work effectively with a global team
· Daily monitoring of system health
· Working with the vendor (BMC) on product issues, troubleshooting, and resolution
· Prefer prior experience using or supporting BMC Remedy tool
· Prefer prior experience interfacing with vendor support resources
· Prefer prior project experience working technical requirements, researching / addressing technical issues, and completing support related project deliverables
SKILL REQUIREMENTS:
General Skills :
· Communicate clearly
· Work effectively with a global team
· Coordinate multiple activities and tasks simultaneously
· Adaptable to shifting priorities
· Maintain system development and implementation documentation
Position Specific Skills :
· 3+ years using or supporting BMC Remedy tool
· 3+ years technical experience supporting applications running on Windows and SQL Server
· Rotate on-call
· Demonstrated ability to troubleshoot issues, identify root cause, and recommend solution
· Manage support queue and provide feedback to user requests / problems
· Experience installing / implementing system patches / enhancements
· Demonstrated ability to quickly learn / understand new technologies / applications
· Assist with support related project tasks for IT Applications
Skills considered an advantage (Nice-to-have):
· 2+ years working with Windows
· 1+ years writing scripts and queries for SQL Server
· Prior experience interfacing with vendor support resources
· Prior experience working with projects to address technical issues and complete support related project deliverables
COMPUTING ENVIRONMENT: Windows, SQL Server, BMC Suite of Applications
BUSINESS ENVIRONMENT: IT Applications Support
Thanks & Regards
Sunny Mehta
Nityo Infotech Corp.
Direct: 609-378-1235
Email: sunny.mehta@nityo.com
Linkedln: https://in.linkedin.com/in/sunny-mehta-86571634
Hangout: sunny.recruiter2012 | Skype: sunnymehta89
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