HOT REQ Immediate requirement for IT Business Analyst at Saginaw, MI

Locals Preferred

 

Hi,

 

Hope you are doing great!

USG direct client is looking for IT Business Analyst at Saginaw, MI

Job Title: IT Analyst

Job Location: Saginaw, MI

Job Type: Contract

Interview Process: Telephonic & Skype

Role Description:

·         Flexibility to adapt and inculcate industry best practices as mandated by customer and TCS management.

·         Communicates continually with the client and project teams - Explains progress on the issues

·         Should analyze and communicate about various risks involved and their mitigation approach

 

Competencies  GCP : IT Service Management Consulting

 

Essential Skills:-

 

·         Provisioning, Stake holder management, Good verbal and written communication, Escalation management

·         Identifying, analyzing, and initiating the escalation process in an organization based on the escalation criteria specified by the organization

·         Linking the escalation task with incident problem records, identifying suitable service provider contacts, and finding the appropriate customer management services qualified for the task

·         Assembling the escalation management team which includes the incident owner, problem owner, and other professionals in the specified area of expertise

·         Establishing accurate expectations from the escalating procedures, enforcing relief to the customers, and reviewing the situation appraisal formulated by the escalation team for ensuring the consumer satisfaction throughout the escalation process

·         Coordinating with the customers for developing an escalation management plan as per their requirements, adding additional resources for escalation process if required, and developing a detailed technical plan accordingly

·         Initiating hierarchical escalation process as per the incident management process, including senior authorities and asking for their support, if the need arises

·         Updating and maintaining escalation process records at each stage, updating the same in management data, and reviewing and adjusting the escalation process accordingly

·         Informing the customer about the escalation performance metrics, reviewing the root cause of escalation for improving the escalation procedures, and maintaining compliance with the corporate and regional escalation policies

 

Please share your updated resume at akansha.g@usgrpinc.com or feel free to contact me at 614-401-5194

Thanks 

Akansha
United Software Group Inc.. 
565 Metro Place South. Suite # 110 
Dublin, OH 43017 
Phone: 614-401-5194
Fax: 1-866-764-1148 
akansha.g@usgrpinc.com 
www.usgrpinc.com

 

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USG is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.

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