Please reply me back @ Abdul.wasim@lci-online.com
Jr. CRM Business Analyst
Austin, TX
12+ Months Contract
Job Summary:
The person hired for the position of Business Continuity Analyst will have primary responsibility for identifying, analyzing, collecting and inputting key customer data in support of our business transformation effort. At minimum, this includes qualifying, entering and tracking Customer Contact CRM data into Salesforce.com and supporting POS and B.Com data collection efforts divisionally. This position will also support the associated business and commercial transformation communications effort.
Primary Responsibilities include but are not limited to the following:
• Act as CRM Contacts interface for field sales with Salesforce.com system
• Engage collaboratively with EMD process owners, BSO, and BT teams to increase divisional business transformation readiness
• Keep business BT teams current on status and progress
• Ensure compliance to legal and organizational regulations and rules
• Maximize service to field sales, channel partners and customers
• Perform administrative tasks per standard procedures
Basic Qualifications:
• Bachelor's degree or higher from an accredited university
• Minimum 2 years combined experience in sales support and database analysis working with CRM systems
• Good familiarity with Point of Sale (POS) data collection and dynamics
• Strong self-motivation and time management ability
• Excellent interpersonal and communication skills
Preferred Qualifications:
• Experience in customer-facing environments with a strong analytical orientation, preferably related to the electrical/renewables/infrastructure construction industry
• Experience handling and supporting field sales requirements; flexible, adaptive
• Familiarity with Salesforce.com
• Detail and task-oriented with strong organizational and administrative skills.
Thanks,
Wasim
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