HOT REQ NEED: QA Tester with Customer Service/ Support @ Menlo Park, CA --- Contract

Hi,

This Is Martin from visionisys Inc,

This is Reference for Following Position

 

***** Please reply with Resume, Work Authorization , Rate & Contact Details ASAP *****

 

Job Title:                      QA Tester with Customer Service/ Support

Location:                      Menlo Park, CA

Duration:                      12+ Months

Interview Type:          Phone+ Skype

 

Primary Skills:           Customer service applications handling

 

Rate: $35/hr on C2C Max.

 

Job Description:

 

v  Experience with customer service applications handling.

v  Need to understand the e2e ecommerce journey of order.

v  Responds to customer web inquiries regarding online merchandise or service orders.

v  Assists customers with product selection, answers basic questions, and suggests various product options that are available.

v  Documents customer problems and inputs in ticketing system.

v  Ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures.

v  Must be good in root cause analysis.

 

Thanks & Regards,

 

Martin

Visionisys Inc

Phone: 901-203-2875

E-mail:  martin@visionisys.com || www.visionisys.com

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